CRM/Salesforce technical analyst

CRM Technical Solutions Analyst

We're looking for an experienced CRM Technical Solutions Analyst to act as the technical authority across CRM platforms, working closely with the DevOps Manager and CRM Business Analyst to deliver robust, end-to-end CRM solutions.

The Role

You'll assess, design, and validate technical CRM solutions, manage CRM projects through their full life cycle, and work with business and CX leaders to translate requirements into effective CRM configurations. You'll also support integrations, data quality, security considerations, and ongoing optimisation of the CRM environment.

Key Responsibilities

• Partner with the CRM Business Analyst on solution design and validation
• Own technical CRM delivery across projects and operations
• Translate business workflows into CRM configuration
• Produce and review technical design documentation
• Support system integrations, data quality, and automation testing
• Work with internal IT teams, third-party suppliers, and cyber security stakeholders

Skills & Experience

• Strong experience as a Salesforce Business/Solutions Analyst or Architect
• Hands-on experience with Microsoft Dynamics 365 a bonus
• Experience with MuleSoft or similar integration platforms
• Strong understanding of CRM configuration, data migration, and integrations
• Confident communicator with a collaborative working style

You must be in a commutable distance from Milton Keynes and be eligible to work in the UK with excellent communication skills