CRM Orchestration Lead - Lifecycle & Personalisation

Burberry is seeking a Senior Manager, CRM Orchestration in London to lead customer communication strategies. This role involves shaping orchestration principles, enhancing customer experiences across multiple touchpoints, and leveraging platforms like Braze and HighTouch. The ideal candidate will have strong CRM expertise, exceptional communication skills, and the ability to influence stakeholders effectively. With leadership at its core, this position requires a passion for innovation within the luxury retail environment.