CRM Delivery Manager - WMF2195e

The job requirements are detailed below. Where applicable, the skills, qualifications, and memberships required for this job have also been included.

Job details

Job reference REQ Date posted 05/08/2025 Application closing date 14/09/2025 Location Various Locations Salary £45,091 - £46,142 Package Blank Contractual hours 37 Basis Full time Attachments Blank

CRM Delivery Manager - WMF2195e

Location: Penrith, Kendal or Barrow, including flexible working
Contract Type: Fixed term - 2 years

About this opportunity

We're excited to announce a range of new opportunities across all areas of our Digital Innovation Team. As we embark on an ambitious journey of digital transformation, there's never been a better time to get involved.

We're looking for talented individuals to help shape the future of our organisation.

Come be a part of a dynamic, forward-thinking team that's driving real change.

We are looking for a skilled and driven CRM Delivery Manager to join our Digital Innovation Team and play a key role in the implementation and consolidation of our CRM and digital platforms.

This newly created, time-limited post will lead the deployment and integration of Customer Relationship Management (CRM) systems into the Council's business infrastructure.

Who we are looking for

As CRM Delivery Manager, you will oversee the full lifecycle of CRM implementation, from initial planning through to execution. You will ensure that the CRM system meets the business needs and integrates seamlessly with line-of-business applications. Working closely with stakeholders, you will deliver a solution that enhances the customer experience and supports broader service transformation goals.

What can we offer you!

Working at Westmorland and Furness Council, you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance, and other perks and discounts. For more information about life at Westmorland and Furness Council and what we can offer, please visit our Careers site. Our benefits Careers(westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria, please view the attachments below.

If you have any queries about this role or would like an informal chat about this opportunity, please contact Lynne Davidson at .

Application and Interview information

Interview date: 23rd September 2025

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all roles. For more information, visit the government website - Skilled Worker visa: eligible occupations and codes - GOV.UK.

Safer Recruitment & DBS

At Westmorland and Furness Council, we are committed to safeguarding and promoting the safety and welfare of children, young people, and adults at risk. We expect all workers, employees, and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving workforce diversity to better reflect our communities. We welcome applications from everyone and promote an inclusive, supportive culture that values and celebrates differences.

As a Disability Confident Leader, disabled applicants who meet the essential criteria are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans, and those in care or care-experienced under 24 years old (someone who has been looked after by a local authority at any point, e.g., foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.