CRM & Loyalty Trainee - Minor Hotels Eu&Am - Madrid

Minor Hotels is a global hospitality group operating over 540 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH Hotels, NH Collection, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Europe and the Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

The CRM & Loyalty Trainee will assist in the execution of CRM Global Campaigns, Loyalty Program and Public Promotions.

He/she will collaborate with Business Units, Revenue, Brand and eCommerce teams to ensure strategy alignment and meet traffic, engagement, revenue and recurrence targets.

What will you do?

• Coordination and follow up of promotional and marketing materials with other areas.
• Implementation of marketing campaigns and assist with target segmentations in the campaign management tool.
• Facilitate recurrent and ad-hock reports for campaigns KPIs.
• Conduct and follow up competition benchmark reports.
• Support to Data Protection in Email Marketing campaigns according to GDPR regulation.

What are we looking for?

• Prior experience within a CRM/Digital Marketing department will be appreciated.

Qualifications

• Degree in Marketing, Advertising, Audiovisual Communication or similar studies.
• Fluent English and Spanish (written and spoken, is a must), other languages are meriting.
• Proficiency in Excel and PowerPoint.
• Experience with Marketing Automation platforms and Google Analytics will be valued.

Preferred Skills

• Highly organized and with great attention to detail.
• Cross-functional collaboration and high customer orientation (internal customer).
• Ability to handle multiple tasks, meet deadlines and work with several stakeholders.
• Innovative and creative mindset and always strive to achieve best-in-class customer satisfaction and loyalty.
• Feels comfortable performing basic campaign analysis and converting data into business decisions.
• Target oriented, curious and proactive team player.
• Photoshop basic knowledge is highly appreciated.

Team Member Benefits

• Development opportunities and training programs.
• Be Worldwide.
• Inclusive work culture.
• A culture of continuous listening and feedback.
• Wellbeing initiatives.
• Sustainable and Volunteer initiatives.
• Special rates and promotions for team members.

Conditions

• The position is based in Madrid Headquarters, located in the center of the city: c/ Santa Engracia (hybrid remote & office working model).
• Full-time position. Immediate incorporation. Duration: 1 full year.
• You will join a young, multi-cultural team with an international scope.