CRM & Loyalty Journeys Architect

Leonardo Hotels in the United Kingdom is seeking a CRM Manager for Loyalty and Customer Journeys. You will design, execute, and optimise end-to-end member communications for our global loyalty programme, owning CRM platforms and data-driven journeys across email, push, and SMS at scale.

You'll partner with Loyalty Operations, Marketing, Revenue and Partnerships to transform insights into action, drive engagement, and grow lifetime value.