CRM Administrator - Salesforce

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As a CRM Administrator - Salesforce you will play a key role in the collaborative working needed to deliver this change. Working with the Digital and Technology Group the post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university's primary CRM system, Salesforce. You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge and Maximiser).

You will be responsible for handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the University to Salesforce.

The CRM Service is working towards a connected, data-driven digital ecosystem, with Salesforce at the centre of our CRM landscape. You'll help us improve how our systems, data, and processes work together, delivering better experiences and value for staff and students.

Experience

• ADM201 Salesforce Administrator Certified and demonstrable Trailhead achievements.
• Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.
• Experience with Service Cloud, Sales Cloud and preferably Pardot.
• Knowledge, experience and genuine interest in CRM and how it can have a positive impact on business outcomes.
• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.
• Experience with data processes/automation, including Flows and Flow Orchestrator.
• Ability to monitor, interpret and report on data and metrics associated with CRM performance.
• Experience of building effective internal working relationships across all levels of seniority and functions.
• Strong collaboration, problem solving and teamwork skills.

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £45,263 - £54,037 per annum, dependant on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

HAYS has been retained by University of the Arts London to manage the search and recruitment for this role. For all enquiries, please contact David Atkins at Hays.