Crisis Service Team Leader

SALARY:
Touchstone Pay Structure (2024) points 23-25 starting at £33,699.66 pa/pro rata.

Any increase in pay point(s) will be reviewed on annual basis based on the financial position of Touchstone and will only be awarded on this basis. Your pay/pay point will not automatically increase.

HOURS:
26 hours per week (Plus an additional 7.5 hours per week Admin Hours)

The role will require working 3:00pm-10:00pm on Thursdays, Fridays, Saturday and Sundays (including bank holidays), plus working 7.5 admin hours flexibly throughout the week.

Touchstone is a multi award-winning mental health and wellbeing charity operating in communities across Yorkshire, including the 2nd most inclusive employer in the UK in the "Top 50 Most Inclusive Employers" list and achieved Investors in People - Platinum accreditation. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

We are seeking self motivated individuals who have experience of supporting people with emotional distress, including working with people at risk of suicide and self harm and supporting people from BME and LGBTQ+ communities. The Here For You service provides support to individuals, aged 16 years or older, who are struggling to cope and may have thoughts of self harm or suicide. The service operates 7 days a week, 365 days a year alongside emergency services, primary care, statutory services and other third sector community services to provide the most appropriate support for individuals away from A&E and section 136 suites wherever possible.

Online Information Session: Thursday 19 March, 2pm 3pm, via Microsoft Teams
CLOSING DATE: Sunday 29 March 2026
Interviews will be held on: Tuesday 14 April 2026

As an employee of Touchstone you will benefit from the following:

• Working for a diverse and inclusive organisation e.g. 36% BME staff, 25% LGBTQ+ staff, 16% staff with a disability. Staff and peer support networks ( as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro rata)
• Flexible working opportunities
• Personal wellbeing budget. Access to counselling and 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting our website or by e mailing us. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.