Crisis & Resilience Advisor: Benefits & Housing

Citizens Advice BANES is looking for a dedicated advisor to deliver high-quality support and advice to clients facing financial hardship. This role involves interviewing clients to identify their problems, providing in-depth advice on welfare benefits and housing, and maintaining detailed case records.

The ideal candidate will have a solid background in customer service, demonstrate resilience and empathy, and be adept at navigating sensitive discussions. You will also be committed to continuous professional growth while ensuring compliance with organizational standards.