Criminal Court Order Advisor

Review, interpret, and respond to court orders and competent authority requests, sometimes involving challenging deadlines. Take inbound calls from a wide range of Law Enforcement Agencies (LEAs) and competent authorities over the phone to share high level intel and provide guidance if a voluntary request or legally mandated court order is appropriate. Assist in setting up cases onto the case management system (COU Appian). Escalate any risks, issues or errors, priority cases as required. Be flexible with the type of work undertaken as needed and respond to urgent cases as required, to support the management team in meeting team objectives and ensuring Santander is compliant with legally mandated deadlines and requirements.

• Experience working with Court Orders or background interpreting lengthy or complex documents/cases to then interpret level of response. (required)
• Demonstrable experience of producing highly detailed and accurate responses in writing. (required)
• At least 1 year's experience using Santander's core systems such as Partenon, Boxi, Lynx. (required)
• Previous experience in training, coaching or leading a team. (preferred)
• Working knowledge of court orders and how to respond to these. (preferred)
• Experience in writing formal responses. (preferred)
• Use of Santander Financial Crime Systems and multiple core/customer/account systems. (required)
• Standard MS Excel/Word. (required)

Demonstrates expertise in interpreting court orders and producing detailed written responses while ensuring compliance with legal requirements. Proficient in using Santander's core systems and managing case-related tasks effectively.