Credit & Operations Director Milton Keynes Service & Support Closing on August 19, 2025

Job Title: Credit and Operations Director
Salary: From £95,000 plus an excellent benefits package
Location: Milton Keynes/ Hybrid

Scania Financial Services

• Access to a fantastic car scheme
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• 4x basic salary life assurance

An opportunity for an experienced leader to make a real difference within our UK market. As Credit & Operations Director you will oversee and manage the credit, collections and administration functions within Scania Financial Services. You will drive the development of our credit strategy, targets and objective setting, reporting into the Managing Director and playing a key role within our senior leadership team. The Credit & Operations Director supports cross functionally, managing risk and overseeing corrective measures to achieve credit and operational performance targets, directly influencing the compliance and profitability.

A quote from Karima - Managing Director and Hiring Manager;

"Scania Financial Services is truly unique. It's rare to find a business with such strong roots and the ambition to succeed, innovate and continue to grow. It's a superb organisation, with a real Scania family culture. This is a unique opportunity to oversee credit and operations at the heart of a dynamic captive finance business, driving operational excellence today whilst building scalable and future fit capabilities for tomorrow. You will shape both our customer experience and our commercial performance leveraging the strength of our Scania brand"

In this role you will:

• Develop and oversee our Credit and Operations teams and strategy - taking ownership of the way we currently do business and our future strategy, with an understanding of how each decision impacts the teams and environment around you.
• Develop operational excellence - managing our Credit Control, Contract Management, End of Contract and Contract Underwriting teams, comprising of over 20 team members.

Nurture stakeholder relationships - working closely with our colleagues, customers and sister companies to ensure we are constantly delivering, improving and maximising opportunities against our targets.

• Drive credit and operational understanding - educating and coaching our business, bringing our people on the journey as we grow and develop the UK business.
• Implement and oversee operational controls - responsible for managing risk and compliance, a pragmatic approach, building a business model that is both compliant and profitable.
• Develop internal processes and policies - succeeding today and building a future for tomorrow, always looking to continuously improve how we operate, and how the market around us develops. Ensuring best practice in everything we do.

About you:

• An experienced leader - with a proven track record within Credit and Operations.
• People development - with demonstratable success supporting and developing teams.
• Compliance focussed - understanding and managing risk, to ensure the business we write is thought through and compliant.
• Operational excellence - a passion for process and policy, regularly reviewing and implementing how we operate, ensuring we continuously improve our ways of working.
• Business acumen - identifying solutions, ways of working and opportunities to achieve our profitability targets through compliant business.

Closing Date: 19/08/2025

Next steps:

• If you have the right experience and this role appeals to you, apply today.
• A member of the Scania Recruitment team will contact you.
• If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at , we'll be happy to discuss these with you.

Requisition ID: 20114

Number of Openings: 1.0

Part-time / Full-time: Full-time

Permanent / Temporary: Permanent

Country/Region: GB

Location(s): Milton Keynes, GB, MK15 8HB

Required Travel: 0-25%

Workplace: Hybrid

Additional Benefits

• Company Pension
• Bonus Scheme

About the Company

Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.

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