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CPCC Team Lead: Customer Protection & 24/7 Operations

Posted 1 day 6 hours ago by Romford Greyhound Stadium

Permanent

Full Time

Other

Not Specified, United Kingdom

Job Description

Entain is hiring a CPCC Team Manager to lead a team of CPCC Analysts and Senior Analysts in an in-office, shift-based environment. You will drive daily performance, engagement, and development while handling compliant customer interactions and escalations.

You will collaborate with QA, Training and other partners to ensure auditable interactions, with 24/7 coverage, strong service levels, and continuous improvement in processes and outcomes for customers.

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