CPaaS Account Executive

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time analytics and intelligence provide businesses with unique insights across all interactions and channels so they can delight end-customers and accelerate their business. Our products serve businesses of all sizes with complete solutions for cloud phone, messaging, meetings, contact centres and more.

We are looking for an experienced Account Executive who enjoys working in a fast-growing cloud communications company and thrives in an international environment. As an Account Executive, you will be responsible for connecting and working with industry partners to help grow the Messaging (SMS/Whatsapp/Viber/RCS) and the Communications API (Video/Voice/AI) business. This role will be based in our UK office.

Main Responsibilities

• Managing new and existing accounts for sales and potential buy side opportunities with focus towards UK & I, with an expanded focus across EMEA
• Participating in sales and marketing activities and relevant Global industry events
• Building a current account strategy based on analysing data to find opportunities and prove value
• Keeping updated on industry trends and movements and advising management accordingly through regular networking
• Establishing relations and liaising closely with key internal support teams (finance, legal, operations, customer support etc.) to attain a good level of customer satisfaction
• Introducing, uploading and maintaining relevant prospect/customer information into the company's CRM tool (Salesforce)

Desired Skills And Experience

• Ideally, between 3 - 6 years of experience in technology/Internet, SaaS, CPaaS or telecommunications sales and account management
• Experience in advertising optimisation, wholesale trading, or security/commodity trading is advantageous
• Any other European language is a plus but not necessary
• Appetite to structure, negotiate, and maintain significant relationships
• Pro-active team player with excellent interpersonal and communication skills
• Resourceful, strong problem-solving and analytical skills and the ability to work independently and cope with pressure
• Must be willing to travel up to 25% or when needed by the company

Qualifications

A Bachelor's or Master's Degree from a leading university

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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