Cover Receptionist

Cover Receptionist

Location: Birmingham

Compensation: £12.60 per hour

We are looking for a dynamic and flexible Front of House Reception - Cover Representative to join our team. In this role you will provide professional temporary reception cover when our permanent representatives are absent, creating a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations.
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner.
• Represent key stakeholders with a knowledgeable and positive approach.
• Effectively manage couriers, post, and all deliveries.
• Conduct general administration tasks.
• Submit weekly reports on site activity as required.

Building Management

• Develop effective relationships with clients, agents, and contractors.
• Ensure the reception area is impeccably presented at all times.
• Maintain pristine vacant spaces available for viewing.
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively.
• Report and manage issues through the correct processes.
• Prioritize building security.
• Demonstrate a proactive approach to problem solving.

Additional Tenant Experience

• Read the local amenities file in the site notes to understand the area you are stationed.
• Be aware of the site's added value/promotional events and be prepared to support as required.

Skills, Knowledge and Expertise

• Positive attitude and a can do spirit.
• Flexibility and adaptability with a strong team spirit.
• Calm under pressure.
• Understanding of excellent customer service delivery.
• Immaculate presentation and engaging demeanour.
• Proactive with excellent communication skills.
• PC literate with the ability to learn new software and be social media competent.
• Additional knowledge in building/facilities management is advantageous.

Benefits

• Contributory pension scheme / life assurance.
• 24/7 access to a virtual GP for you and your family.
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast.
• Financial and legal information support.
• Discounts and deals across multiple businesses.
• Referral programme.
• LAH training academy.

Seniority Level

Entry level

Employment type

Temporary

Job function

Administrative