Cover Manager

Overview

HSS: The Hire Service Company - we've been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic 'blue and yellow' vans, kit and branches. Today, we blend cutting-edge technology with our deep-rooted commitment to service. We're all about people dealing with people - friendly colleagues in local branches, building great relationships with local customers and local communities. It's hire, with a human touch.

Explore our benefits: We offer 28 days' annual leave (including bank holidays), plus your birthday off, with the option to purchase additional holiday. You'll have access to training, apprenticeships and development opportunities, along with a company lottery and exclusive discounts on equipment hire, car leasing and retail purchases. We also provide life assurance at twice your annual salary, as well as access to healthcare and wellbeing platforms.

Working hours

Monday - Friday 7:30am to 5pm and every Saturday 8am to 12pm (Lieu day every other week during the week)

Role

As a Cover Manager, you'll play a key role in supporting a cluster of branches, stepping in to support the day to day operations when Branch Managers are on leave or require additional support. You'll support responsibility for driving sales, delivering outstanding customer service, and ensuring smooth operations across all areas. By building strong relationships with customers and providing expert hire solutions across our range of top quality products and equipment.

Locations you will cover: Aldershot, Guildford and Camberley

Responsibilities

• Supporting multiple branches within your cluster, supporting the day to day operations to drive revenue growth, profitability, and customer loyalty across the region.
• Managing the HSS concession within our partner Builder's Merchant, assisting customers with their hire requirements while identifying opportunities to upsell and cross-sell products.
• Building and nurturing strong customer relationships to encourage repeat business and long-term loyalty.
• Driving key sales initiatives and branch strategies to achieve KPIs, while promoting innovation and a forward-thinking approach in all areas of the store.
• Stepping in for Branch Managers as required, ensuring continuity of operations and maintaining high standards across all aspects of the branch.
• Supporting colleagues and delivering an outstanding customer experience every time.

What you need to succeed as a Cover Manager

• Committed to delivering exceptional customer service, always ready to support colleagues and customers.
• Confident in meeting and exceeding performance targets and KPIs.
• Proactive, solution-focused, and able to stay positive under pressure.
• Enthusiastic about continuous learning, developing your skills, and expanding product knowledge across all hire and equipment ranges.
• Holds a valid driver's licence, with the ability to operate a van safely.
• Able to adapt quickly to different branches, understanding each store's specific needs and supporting smooth day to day operations.
• Strong organisational skills, capable of managing stock, equipment, and administrative tasks effectively.
• Flexible and dependable, willing to work across a cluster of stores and cover weekends or extended hours if required.

EDI Promise

We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don't meet every requirement. If you're ready to make a positive impact with us, we want to hear from you. Together, let's build an inclusive space in the building services industry.

We're incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce - please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.