Counter Assistant

MPA Recruitment is currently recruiting on behalf of our client for a Counter Assistant based in the Portadown area. Full Time - Monday to Friday.

This is an excellent opportunity for a friendly, reliable and hardworking individual to join the team.

Key Duties and Responsibilities

• Administrative Support: Undertake a range of administrative duties, including data entry, record keeping, filing, archiving, meeting notes and general team support.
• Customer and Stakeholder Service: Respond to customer and stakeholder enquiries by telephone, email, post, online and face to face, resolving queries and complaints professionally and promptly, and escalating issues where necessary.
• Appointments and Communication: Arrange visits by NIHE staff and contractors, contact customers and issue follow-up correspondence as required.
• Policy Advice and Guidance: Interpret relevant Housing Executive policies and procedures to provide initial advice to customers and signpost managers and officers to appropriate sources of guidance.
• Data Management and Reporting: Maintain accurate and up-to-date records on NIHE systems and databases, undertake data accuracy checks, and collate, retrieve and analyse information to support statistical, financial and management reports, including papers for the Executive Team and Board.
• Information Governance: Handle sensitive information in accordance with data protection legislation and NIHE policies on confidentiality, information governance, equality, health and safety and other relevant procedures.
• Teamwork and Staff Support: Provide administrative support across teams, mentor and supervise clerical staff where appropriate, and maintain effective working relationships with internal and external stakeholders.
• Workload and Performance Management: Prioritise and manage workloads effectively, meet deadlines, targets and key performance indicators (KPIs), and identify and escalate issues as required.
• General Responsibilities: Deliver a high standard of customer service, protect the reputation of the Northern Ireland Housing Executive (NIHE), comply with organisational policies and procedures, and undertake other reasonable duties appropriate to the role and grade.

Additional Requirements

• IT Proficiency: Beginner
• Experience: 0-12 Months
• Access NI: Basic Check