Counselling and Trauma Support Service Manager

Counselling and Trauma Support Service Manager

Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.

Job details

Please use the reference LK CTSM 6.4

Job title

Counselling and Trauma Support Service Manager

Location

Coventry and Warwickshire

Salary: £33,000 to £37,000 (Salary to be agreed based on relevant qualifications and experience)

Hours

37 hours working flexibly Monday - Friday 9.00am - 4.30pm, to include some evening and weekend working

Job type

Permanent

We have an exciting opportunity for you to join our team.

If you are:

• Passionate about providing support to individuals experiencing varying degrees of mental health and wellbeing difficulties;
• want to be part of a reputable organisation at the forefront of mental health innovation, helping people access the right support when they most need it - then please read on!

Who we are looking for

We are seeking a dedicated Service Manager to join our team. We are particularly interested in individuals who can work flexibly in a dynamic environment and bring leadership and management experience to support staff in delivering a range of therapeutic mental health and wellbeing services. CWW Mind is committed to supporting its staff develop their skills and will actively help individuals in pursuing leadership and management qualifications.

About the Role

The successful candidate will be expected to manage, develop, and promote a dynamic portfolio of existing and innovative new initiatives. This includes:

• Continuing to drive the success and growth of CWW Mind's counselling and trauma service, focusing on improving access to mental health and wellbeing support for survivors of domestic abuse.
• Support and empowerment of an existing, experienced team of practitioners to deliver high-quality services that make a real difference in our community.

Additionally, they will be expected to work closely with the Head of Operations to lead service expansion. Programs are spread across community venues in Coventry and Warwickshire and include Space 2 Thrive Counselling and Wellbeing Support Provision. This trauma-informed service provides mental health and wellbeing wrap-around support to individuals aged 18+ who have experienced domestic abuse. Space 2 Thrive began as a two-year pilot and has received further funding to continue developing its innovative community support provision. Delivered through a dedicated team of practitioners, Space 2 Thrive has embedded a trauma-informed approach into all its activities, with the aim of enhancing users' knowledge of trauma and helping them manage their responses.

Support is offered flexibly in community venues and is achieved by mutual agreement with users who can choose one or more of the following activities: one-to-one therapeutic wellbeing, counselling and trauma therapy, navigation, and psycho-educational group sessional opportunities. Trauma-informed training for partner agency staff is also provided to build knowledge.

Key responsibilities

• Develop specified services and the necessary tools and resources to ensure these services are effective and successful.
• Oversee operational management and coordination of a portfolio of services.
• Collaborate with the Head of Operations and/or Director of Operations/Deputy CEO to address day-to-day issues, solve problems, and maintain systems for effective delivery of services.
• Manage line management duties, allocation of work, caseload management and ongoing support to these roles.
• Provide line management of designated staff and associate professionals, including regular supervision and appraisals.
• For the counselling service, ensure receipt of up-to-date documents for proof of professional indemnity insurance and membership in the BACP or equivalent.
• Manage safeguarding and crisis situations in consultation with the Head of Operations and/or Director of Operations and staff, in line with Coventry and Warwickshire Mind policies and procedures.
• Demonstrate recognised leadership and management qualifications and a proven track record of line management/leadership.
• Experience of delivering mental health support.
• Relevant qualification in one of the following professions: Social Work, Psychology, Counselling/Family Therapist, with experience in a mental health or equivalent organisational setting.
• Knowledge and understanding of the challenges facing vulnerable people in taking control of their lives.
• Proven ability to work with a wide range of agencies/professional groups.
• Access to a vehicle for travel across Coventry and Warwickshire (business insurance required for travel).

What we can offer you

The following are just some of the benefits Coventry and Warwickshire Mind offers its employees:

• Working culture - based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence for children and young people.
• Annual leave - 25 days plus bank holidays plus an extra day for every two completed holiday years.
• Wellbeing day - 1 day per holiday year to be used for mental health and wellbeing.
• Life insurance policy - Coventry and Warwickshire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
• Employee development - Encouragement to develop in current and future roles, via Coventry and Warwickshire Mind CPD training and external CPD opportunities.
• Flexible working - Options available for all employees depending on role and responsibilities.
• Pension - Minimum 5% employee and 3% employer contribution, with optional ethical investment policy.
• Sick pay - After a 6-month probationary period, paid sick leave is available.

If you are submitting a CV, you MUST include answers to the following questions (these can also be found on our application form):

• Do you have any unspent convictions or conditional cautions? If yes, please provide dates and details of offences and sentences.
• Are there restrictions regarding your employment in the UK (e.g., work permit)? If yes, please provide details. (We cannot offer sponsorship.)
• Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind? If yes, please confirm their name and project, if known.
• Do you hold a UK driving license? You will be required to have business insurance on your vehicle to enable travel across Coventry, Warwickshire and Worcestershire as part of this role.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and a Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

To apply for this opportunity, please submit your application and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. Please use the reference LK CTSM 6.4

Further information on the position can be found in the recruitment pack here.

Pre-interview chat (see further details below): Tuesday 14th and Wednesday 15th April 2026

Interview Date: Monday 20th April 2026

Shortlisted candidates: Shortlisted applicants will be emailed to arrange a brief telephone chat ahead of the interview date.

For an application form and full job description, please use the links below

Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.

Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues. Coventry and Warwickshire Mind is an equal opportunities employer.