Correspondence and Business Support Officer

Correspondence and Business Support Officer (Agency Temp)

Salary: £29,766
Locations: Manchester
Start Date: As soon as possible

About the Role

We are looking for a proactive and organised Correspondence and Business Support Officer to join our Communications Directorate on a temporary agency basis. This varied role is central to how we engage with the public and support internal operations, combining front line enquiry handling with essential administrative support.

You will be the first point of contact for many members of the public, responding to a wide range of telephone and written enquiries, while also providing day to day business support to the Director of Communications and the wider team.

Key Responsibilities

• Respond to telephone and written enquiries about our work in a professional and timely manner
• Act as the first point of contact for public enquiries, ensuring a positive and helpful experience
• Identify and elevate sensitive issues or potential reputational risks appropriately
• Provide flexible administrative and business support across the Communications Directorate
• Support the Director of Communications with day to day organisational tasks
• Build strong working relationships with colleagues to ensure effective information sharing
• Adapt to changing priorities and provide support where needed across the team

About You

• Experience handling telephone enquiries, including sensitive or challenging conversations
• A professional, courteous and customer focused approach to call handling
• Strong interpersonal and communication skills
• Excellent organisational and administrative abilities
• Good IT skills, including proficiency in MS Word and Excel
• The ability to work independently, prioritise tasks and manage competing demands
• A proactive approach to learning about the organisation and using that knowledge to respond to queries effectively
• The ability to build and maintain positive working relationships across teams

Why Join Us?

This is a great opportunity to gain experience in a busy Communications Directorate, playing a key role in supporting public engagement and internal operations within a dynamic and collaborative environment.