CORPORATE TRAINEE - HUB ASSISTANT (WELSH LEARNING ROLE)

Cardiff Council is a local government organisation responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce better reflects the communities we serve and therefore our Corporate Trainee Scheme offers candidates living in Cardiff an exceptional opportunity to join us in a variety of Trainee roles in one of our teams.

Our West Hubs Team is looking to employ a Corporate Trainee Hub Assistant based at Whitchurch & Rhiwbina Hubs.

Our team provide a face-to-face service to the citizens of Cardiff. We provide help and support with Universal Credit, Welfare Benefits, Council Tax, Housing, bus passes for the elderly and disabled, free school meals, education, bulky waste orders as well as a variety of other council services including library provision and community hub events.

Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Trainee role. Check your postcode here:

About the job

In this Corporate Trainee role, you will learn to:

Provide a high standard bilingual service by using Welsh language skills (to the best of your ability) and to agree to formally improve your Welsh using the Council Training academy. The successful candidate will also receive the support of a Welsh language mentor, who will support them informally to improve their Welsh Language skills. The trainee will learn how a busy customer service environment operates, in person, on the phone and through emails/webchat.

To support your development, you will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by your manager and a named mentor to who will encourage you to develop a range of transferrable skills to support your career progression.

We are moving to online and homeworking working and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity.

Please note that community hubs are open from 9am - 6pm plus one late night a week closing at 7pm and Saturday from 9am - 5.00 pm. You will be required to work on a rota basis and this will include some evening and weekend work. You will primarily be based at Whitchurch Hub although may be required to work from other hub locations when needed e.g. Rhiwbina, Llandaff North & Fairwater hubs, on a rota basis and whose opening hours may vary.

What We Are Looking For From You

Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are interested in our work, keen to learn in the role and in helping us making a difference to our customers by delivering exceptional public services in Cardiff.

Our Corporate Trainees gain valuable experience working for the largest Council in Wales. Whilst we cannot guarantee that the appointed candidate will go on to secure a further role at the end of this initial contract, they will be supported and encouraged to take advantage of the many opportunities available within our organisation, in order to progress their career.

The successful candidate will be required to learn Welsh on the job through our Council's Academy as part of their training. While it is not essential to speak Welsh to apply, you must have a willingness to learn, and is therefore best suited forWelsh learners and Welsh speakers who are looking to build confidence.

Additional information

If after reading the job description, you have any questions about the role please contact Joe Boyle on .

This post is subject to an Enhanced Disclosure and Barring Service check.

This post is temporary for 6 months for a full time employee or longer for a part time employee. Most roles are based on a 37 hour week although many roles can be worked on a part time basis.

You should tailor your application to the role and state how you meet each of the criteria. Please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply.

To support your application or potential future interview you may find it helpful to find out a little more about the wider role of the Council by following us on Twitter, Facebook, Instagram, subscribe to our YouTube Channel, or by visiting our website

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application: -

Job Category Apprentice / Trainee

Department People & Communities

Working Pattern/Contract Type Full Time Temporary