Corporate Receptionist - Lunch Cover

Overall Purpose

As the dedicated Lunch Cover at Buckingham Green, you will be part of a team covering the front of house function within this high-profile commercial and residential estate (3 receptions).

This prestigious site has high visibility with senior clients visiting on a frequent basis and requires receptionists with a natural flair to engage with occupiers and visitors and can always deliver exceptional customer service.

Duties and Responsibilities

• Covering the team's lunch breaks.
• Welcome and assist all guests, visitors, occupiers, and clients, ensuring an outstanding customer experience at all times. Reception staff are expected to stand when greeting visitors as a standard of service.
• Take ownership of the reception area and associated front-of-house spaces, ensuring they remain clean, organised, and presented to the highest standards.
• Act as the primary point of contact for all enquiries, responding professionally and efficiently to requests, questions, and concerns.
• Maintain and regularly update reception resources, including the St James manual, occupier procedures, contact databases, and operational documentation.
• Complete daily handovers and any front-of-house reporting requirements accurately and on time.
• Support the Front of House team lead and management team while developing strong working relationships with commercial and residential tenants.
• Assist with residential back-of-house operations when required, including the management and distribution of incoming deliveries.
• Respond flexibly and efficiently to changing business needs and unforeseen client requirements.
• Manage incoming telephone calls promptly and courteously, identifying caller needs, taking accurate messages, and directing enquiries appropriately.
• Handle challenging situations and distressed callers calmly, professionally, and with empathy.
• Report accidents, incidents, or concerns in accordance with company policies and procedures.
• Ensure compliance with all St James policies, procedures, codes of conduct, and Health & Safety regulations, including emergency response procedures.
• Ensure events and freebies are promoted and presented in appropriate manner.
• Undertake any additional duties required to support clients, customers, colleagues, and the wider business

Knowledge and Skills:

• Proven experience delivering exceptional customer service in a corporate, hospitality, concierge, or front-of-house environment.
• Excellent verbal and written communication skills, with a strong command of the English language.
• Outstanding interpersonal skills, with the ability to build rapport with a diverse range of people and adapt to different situations and personalities.
• Strong organisational and administrative abilities, with excellent attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience using Bluepoint or similar visitor management systems.
• A professional, positive, and proactive approach to work.
• Excellent timekeeping, reliability, and punctuality.
• Ability to work effectively as part of a team while also demonstrating initiative and accountability.
• Flexible and adaptable, with the ability to respond quickly to changing client and business requirements.

Personal Attributes

The successful candidate will be:

• Friendly, professional, and approachable.
• Highly organised and detail-oriented.
• Confident in dealing with senior stakeholders and VIP visitors.
• Calm under pressure and capable of managing multiple priorities.
• Customer-focused with a genuine passion for service excellence.
• Reliable, adaptable, and committed to maintaining the highest professional standards.