Corporate Account Manager

If you want to start or advance your career by working with some of the best PR, Digital, Creative, and Reputation specialists in the industry, and deliver exciting campaigns for the world's biggest brands and brightest start-ups, you're on the right page.

Corporate Account Manager Who are we?

We are PHA, a leading integrated comms agency with offices in London, Manchester, Leeds and Boston. Founded in 2005 by our Chairman and former newspaper editor Phil Hall, we have evolved to offer public relations, creative activations, social media, and digital marketing services to our enviable client roster.

We are now looking for an ambitious, organised people-person at Account Manager level to join us on our growth journey. You can expect to support clients working across the following sectors; B2B healthcare, legal (family, private wealth, land, corporate law & major litigation/class actions), technology and professional services - with opportunities to work on integrated digital, reputation and creative briefs across the wider agency too.

Our people and their development are incredibly important to The PHA Group. This role calls upon the use of teamwork and mentorship capabilities, supporting and shaping integrated communications and media strategies to a high standard.

We know that PHA is only as fantastic as its people, but don't just take our word for it check out the video testimonials here .

What you will be doing? Client responsibilities

• Continue to deliver high-quality coverage for accounts.
• Develop and maintain positive relationships with clients as the trusted day to day account lead (based on size of account), taking ownership of client meets, regular client updates, and reporting.
• Work with the account lead to start demonstrating strong client management with detailed, clear communication, counsel, and strategic recommendations.
• Start to run the day to day management of client accounts, leading juniors across the team with the support of the account lead, including:
• Setting and adhering to agreed timelines.
• Management of weekly and monthly reporting.
• Monitoring and exceeding KPIs.
• Ideation to keep client activity fresh and engaging.

Growth

• Support the team on new business opportunities by sourcing prospects, identifying areas of growth, and assisting with proposals.
• Contribute to new business by working with Sales & Marketing, involving proposal preparation, pitch development, and campaign ideas.
• Start to develop commercial awareness of client accounts, identify opportunities to increase account revenue.
• Demonstrate consistent and effective upward management to account leads, sharing successes and flagging issues/challenges at the earliest opportunity, whilst also starting to identify and suggest possible solutions.
• Provide regular feedback to junior colleagues across accounts, working with them to develop core PR and client management skills.
• Start to demonstrate ownership of weekly account activity, delegating tasks to junior members of the team and taking responsibility for proofing their work.

Industry knowledge

• Maintain strong relationships with journalists, influencers, and other key figures relevant to your sector to provide regular opportunities for your clients.
• Use your knowledge of industries relevant to your clients and research skills to lead planning and campaign strategies, draft in-depth content, and upsell projects.

Agency responsibilities

• Participate in agencywide activities and initiatives to build relationships with colleagues to include All Staff training, social events, and internal seminars relevant to level.
• Regularly attend role-specific training organised through the PHA Academy.
• Involvement in at least one companywide initiative (culture teams, PHA PR, working groups).

What will you get?

• Our extensive benefits offering rewards employees for the fantastic work they do every day. You can check out our full brochure here, but to give you a snap shot
• Make memories last with our long-service awards, wedding and new baby gifts, and a holiday allowance that increases year-on-year from your second anniversary
• Spend time with family through enhanced parental leave, paid time off for antenatal care and fertility treatment, and flexible return to work options
• Get recognised for outstanding work with our £500 wow bonus scheme, new business bonus, talent referral scheme, and monthly companywide awards
• Prioritise wellbeing with our £1,000 healthcare cash scheme, 4pm finish on Fridays, wellness hours, days, and vouchers, flexible working charter, and flexible hours

Get involved with our culture initiatives, from regular socials, team sports, and company breakfasts, to development days, Equality, Diversity & Inclusion forums, and our PHA Academy training programme.

If you're passionate about helping our clients achieve their goals, not settling for the easy and forgettable, but challenging them to do better and be different in an environment that fosters openness, honesty, and diversity - we want to hear from you!

In return, we'll provide you with the opportunity to develop your unique talents so that they shine through your work, a role in which your voice is heard, and an extensive range of benefits, incentives, and rewards.

Please enquire or send your CV to Mimi Brown at , or apply via LinkedIn or our website.

As an equal opportunities employer, we actively encourage applications from candidates belonging to groups that are underrepresented in the communications, marketing, and creative industries, including those from ethnically diverse backgrounds, belonging to the LGBTQ+ community, living with a physical/hidden disability or neurodivergent condition, and/or were not privately/university educated. We are committed to ensuring that all candidates can participate fully and comfortably in the application and recruitment process while showcasing their suitability for a role to the best of their ability. Please let the team know via the email address above if you require adjustments to the application or recruitment process.

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