Control Room Assistant - Highcross Leicester Operations Highcross

Purpose of the Role

Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Control Room Assistant to join the team on site. Your shift pattern will be 4 on 4 off, 08:00-20:00 shifts with the requirement to cover sets of 20:00-08:00 shifts on occasion as holiday cover, with a pay rate of £13.64 per hour. You will report into the sites Duty Controllers.

Key Responsibilities

• Responsible for the 'live' operation of the Control Room by managing the essential functions of:
• Proactively monitor activities in both public and landlord areas as part of public safety duties such as detection of intruders, vehicle protection and site security
• Ensure a full and comprehensive understanding of all emergency procedures with the ability to prioritise during emergency situations and support the Duty Controller as required
• Ensure that all records and documented or recorded evidence is handled professionally and in accordance with data protection requirements
• Monitoring the flow of traffic in and out of the centres' car parks
• Proactively assisting customers within the car park environment
• Assist the Duty Controller in updating Control Room records as and when required
• Assist in issuing radios and keys to centre personnel and contractor visitor ID/passes, permits and keys
• To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly
• Ensure that Health and Safety processes and procedures are complied with at all times
• Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors
• Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures
• Provide a deterrent for possible crime
• Ensure all control room equipment including life safety systems is operational and any faults are
• Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.
• Take responsibility for effective radio traffic to maintain professional communications.
• Take responsibility for the issuing of contractor permits and keys

Skills, Knowledge and Experience

• Previous Industry experience
• Strong customer service skills
• SIA CCTV Licence
• Good verbal and written skills
• Ability to remain calm under pressure.
• Excellent communication skills

Working Hours - Average of 42 hours per week, on a rolling 4 on 4 off pattern of 08:00-20:00 shifts with the requirement to cover 20:00-08:00 shifts as holiday cover

Salary - Hourly rate of £13.64