Contract Technical Business Analyst - ServiceNow - Outside IR35

Outside IR35 | Contract | Hybrid/Remote (UK) | Up to £500 a day

I'm seeking an experienced Technical Business Analyst with strong ServiceNow expertise to support a large-scale transformation programme within a complex enterprise environment. This is a contract role operating Outside IR35, ideal for a delivery-focused consultant who can bridge the gap between business stakeholders and technical teams.

• Elicit, analyse, and document business and technical requirements across ServiceNow modules

• Act as the primary interface between stakeholders, developers, architects, and ServiceNow platform teams

• Translate business needs into clear functional and technical specifications (user stories, process flows, data models)

• Support ServiceNow implementations, enhancements, and integrations (eg ITSM, ITOM, CSM, HRSD)

• Facilitate workshops, backlog refinement sessions, and sprint ceremonies

• Ensure solutions align with ServiceNow best practice, platform capabilities, and enterprise architecture

• Support UAT planning, defect triage, and go-live readiness

• Produce high-quality documentation including BRDs, FRDs, and configuration specifications

• Proven experience as a Technical Business Analyst on complex digital or platform-led programmes

• Strong hands-on experience with ServiceNow, including configuration awareness and platform constraints

• Experience working in Agile/Scrum delivery environments

• Ability to work autonomously and take ownership of deliverables in a contract setting

• Strong stakeholder management skills across technical and non-technical audiences

• Experience working on enterprise-scale systems and integrations

• ServiceNow certifications (CSA, CIS, or similar)

• Experience with integrations (REST APIs, MID Server, third-party systems)

• Background in ITSM, ITOM, CSM, or HR Service Delivery

• Previous Outside IR35 contract experience

• IR35 Status: Outside IR35

• Contract Length: Initial 3 months (extension likely)

• Rate: Up to £500 a day

• Location: Hybrid/Remote (UK-based)

If you are a ServiceNow-focused Technical Business Analyst looking for a genuinely Outside IR35 contract where you can add immediate value, we'd like to hear from you.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.