Content Designer

Content Designer X2

UK Wide - with travel to client 1/2X a month

£65-75,000 per annum + permanent benefits

Candidates must be eligible for SC Clearance,

We're looking for a 2 experienced Content Designers to help create clear, accessible, and impactful content that empowers users and supports the transformation of digital services. The services you'll work on are often complex and high-impact, so we need people who can bring clarity where there is uncertainty and craft content that makes a real difference.

What you'll do

• Design and deliver user-centred content across digital and offline channels, ensuring it is clear, concise, and accessible.
• Apply evidence-based approaches to content design, using insights from research and data to inform decisions.
• Work closely with user researchers, service designers, and interaction designers to ensure content is fully integrated into the user experience.
• Develop content strategies that align with project goals and meet user needs.
• Simplify complex policy or technical information into content that is easy to understand and act on.
• Participate in agile ceremonies, contribute to sprint planning, and iterate content based on feedback.
• Engage with stakeholders to gather requirements, present content solutions, and secure buy-in.
• Create inclusive content that adheres to GDS standards and accessibility guidelines.
• Represent and defend content design decisions at different stages of the project life cycle.
• Share best practice, mentor others, and contribute to the wider content and design community.

What we're looking for

You'll bring strong expertise in user-centred content design, ideally with experience working on government or public sector services. We'd like you to have:

• Demonstrable experience delivering content on complex projects, from concept to final implementation.
• A strong understanding of the GOV.UK service standard and GDS content design principles.
• Experience collaborating with multidisciplinary teams to ensure content meets user needs.
• Ability to use data and user insights to inform and improve content design.
• A track record of creating inclusive, accessible content for diverse audiences.
• Strong facilitation and communication skills to engage with stakeholders and present content solutions.
• Experience developing content strategies and managing content across multiple channels.
• Confidence in quality-assuring content and representing design decisions to stakeholders.