Contact Centre Team Leader - Newcastle West, Limerick

Contact Centre Team Lead- Newcastle West, Limerick We are excited to offer a fantastic opportunity for a Contact Centre Team Lead , a role which drives a culture of customer obsession within their team to capitalise on sales opportunities and minimize negative customer experience. The Team Leader delivers high levels of performance across all operational KPIs within their team. Provides an effective and efficient service to our customers across Tele-Sales and Customer Service. The Team Leader owns and drives individual as well as team projects and activities focused on delivering an efficient and effective customer experience.The role requires a candidate who will be: A Leader with previous contact centre & people management experienceEager to expand Knowledge and Skills Understand, Manage and deliver team level results against set KPIs working with the Contact Centre Manager to ensure that all customers view Sysco as their most trusted partner.Demonstrate leadership, and work as a role model at all times through inclusiveness, integrity, transparency and empathy. Requirements: Experience in use of Sales Force desirable but not necessary. Ability to perform under pressurised situations, seeking out solutions, getting people to trust and follow your lead. Solution Oriented: Ability to effectively plan, organise and deliver, ensuring milestones are in place and reviewed regularly against requirements. Excellent Interpersonal and communication skills -ability to communicate cross-functionally at all business levels. Excellent organisation and time management skills. Ability to think strategically, know what matters to the business and the customer in terms of KPI's / goals etc. The accountabilities and requirements outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.