Contact Centre QA Manager - Lead Quality, Customer Service

A leading global investment firm is seeking a Quality Assurance Manager in Birmingham to spearhead the QA strategy and manage a dedicated team. The role involves setting high standards, enhancing processes, and driving performance through effective leadership. Ideal candidates should have a solid background in quality assurance, team management experience, and excellent analytical skills. This position offers a competitive salary and comprehensive benefits while fostering a culture of continuous improvement and customer focus.