Contact Centre Manager

• Short term management role
• Fast pace business

About Our Client

The company is committed to delivering high-quality services and products to its customers (B2B), fostering growth and innovation in its industry.

Job Description

• Manage and motivate a telesales team of 15 to meet and exceed sales targets.
• Develop and implement effective sales strategies.
• Monitor and analyse team performance to identify areas for improvement.
• Provide coaching and training to enhance team effectiveness and skills.
• Ensure customer service standards are maintained and improved.
• Collaborate with other departments to align sales efforts with business objectives.
• Prepare and present regular sales reports to senior management.
• Handle escalated customer inquiries and resolve issues effectively.

The Successful Applicant

A successful Telesales Manager should have:

• Proven experience in a contact centre or telesales leadership role.
• Experience dealing with high volume B2B customers
• Strong organisational and team management skills.
• Excellent communication and interpersonal abilities.
• A results-driven approach with a focus on achieving targets.
• Proficiency in using sales software and CRM tools.

What's on Offer

• Hourly pay of approximately £200 per day
• Opportunity to work within the energy & natural resources sector.
• Temporary role with potential for skill development.
• A collaborative and supportive workplace in Walsall (5 days per week onsite)

This is a fantastic opportunity for a skilled Telesales Manager to make an impact. If you're ready to lead a team and drive success, apply today!