Contact Centre Agent

Contact Centre Agent needed for a temp role to start asap on an ongoing basis

Your new company
Bristol based business in south Bristol
Your new role
If you enjoy roles where accuracy, regulation, and stakeholder management all collide, this is a great fit. You'll sit at the heart of the commercial business, making sure retailer interactions, market transactions and internal workflows run exactly as they should.What you'll be doing

• Retailer & customer case handling - managing requests across portals, CRM, email and phone, ensuring every query is progressed within SLA.
• Market transactions - processing and monitoring bilateral and CMOS activity, resolving data mismatches and system issues.
• Cross-team coordination - working closely with operational, billing and field teams to meet regulatory and operational targets.
• Data accuracy - maintaining correct property, address and billing records following investigations into alterations, disconnections, unauthorised use or supply status changes.
• Work order management - raising, tracking and closing work orders and investigations to keep everything moving.

What you'll need to succeed

Experience in a regulated, data-driven or operational environment.

Confidence working with multiple systems and resolving data issues.

Strong communication skills and the ability to work with retailers and internal teams.

A methodical approach, with the discipline to meet SLAs and maintain audit-ready records.

Curiosity, accuracy and a willingness to get into the detail.

What you'll get in return

• Great hourly rate.
  
• Free Parking.

This role keeps the retail market running smoothly - ensuring retailers get the right information, customers are billed correctly, and regulatory obligations are met. You'll be part of a supportive team who take pride in getting things right first time.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF
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