Contact Center Team Leader - Lead, Coach & Upsell (OTE £40k)

A staffing agency is seeking a full-time Contact Center Team Leader to manage a team in Hedge End. The successful candidate will lead the team in handling inbound calls and occasional outbound calls, ensuring exceptional customer service while supporting team development. Ideal candidates will have experience in a team lead role, strong communication skills, and attention to detail. The position offers benefits such as pension contributions, generous leave, and uncapped bonus pay, aiming for a realistic OTE of £40,000.