Consumer Care and Engagement Coordinator - French & Flemish

Location: London

Languages: English (fluent), French (Fluent) OR Flemish (Fluent)

Contract: 8 hours a day, 5 days a week, between 09:00 - 17:00, sometimes 08:00 - 16:00

Join the dynamic field of community management and customer support with an exciting opportunity offered by Konecta, a global consumer support & service firm. Work remotely with our European team and provide top-tier support to our client Coca-Cola.

This is a full-time hybrid position. You should have some initial customer support experience and/or community management and speak fluent English and French. Flemish is a plus.

This role is hybrid, with 2-3 days in the office (near South Quay/Canary Wharf).

If you're passionate about customer service and have strong communication skills, this full-time position is ideal. Under professional guidance, you'll work on diverse customer support projects, focusing on client interaction, issue resolution, service improvement, and customer satisfaction.

Gain hands-on experience in delivering exceptional customer service by interacting with consumers via LifeChat, email, and social media messages using our platform Sprinklr.

Our team collaborates closely with Coca-Cola's teams. Most work involves online customer questions and requests. We work agile in a supportive environment with exciting projects and flexibility.

Ideal candidates:

• Hold a degree in Business, Communications, or related fields.
• Have some experience as a customer support specialist or in social media community management, with a strong interest in client relations and service excellence.
• Are effective communicators, capable of understanding and resolving customer issues.
• Are team players who thrive in collaborative environments.
• Are detail-oriented and excel in fast-paced, service-driven settings.
• Are enthusiastic learners eager to develop their customer support skills.
• Proficiency in customer support tools like Sprinklr is highly valued.

Your role:

• Act as a brand ambassador for Coca-Cola, representing the company externally and internally across phone, social media, LiveChat, and email.
• Provide exceptional support via various channels, mainly email and online messaging.
• Work with the support team to resolve issues and enhance service quality.
• Contribute ideas for service improvements.
• Foster a collaborative team environment focused on customer excellence.
• Document and present support strategies and outcomes.

Konecta's customer support team is dedicated to supporting Coca-Cola's consumer experience strategy. You will be employed by Konecta, responsible for employment aspects, and part of a team driving Coca-Cola's digital marketing, social listening, data, and innovation initiatives.

We are an equal opportunity employer and welcome applications from all backgrounds.

Join us and start your journey today!