Connections Coordinator

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.

The Role

Customer Operations develop, deliver, and support excellent customer service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customers relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy.

Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDSteam manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS is responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.

Reporting to the Senior Design Engineer, the Connections Coordinator will work closely with multiple stakeholders in the CDS team and across the Customer Operations function.

Main Duties and Responsibilities

• Receive and carry out engineering/technical desktop assessments of Pre Connection Enquiries and Connection Applications along with attached supporting documentation.




• Review planning application files referred to Uisce Éireann by Planning Authorities, to inform and develop UÉ planning observation reports.




• Perform initial capacity checks and assess proposed developments for potential impacts on UÉ assets.




• Escalate non-standard or significant cases to colleagues, including Regional Design Team/Diversions Team/Regional Planning Team, in accordance with work instructions.




• Assess documentation, designs, etc, provided by applicants to ensure compliance with UÉ requirements, including Codes of Practice and Standard Details.




• Complete cost estimates for non-standard connection works.




• Investigate any potential future plans for the site that may influence the technical assessment.




• Respond to related escalations and queries and liaise with the relevant stakeholders to resolve.




• Utilise and update Uisce Éireann IT systems and Work and Asset Management systems to manage works.

General Duties and Responsibilities

• Collaboration with key internal stakeholders across the UÉ business.




• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.




• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation wide objectives.




• Conduct duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.




• Other duties as required.

Knowledge, Skills and Experience

• Relevant third level qualification and or accreditation is desirable and or relevant experience in an engineering or related field.




• A minimum of 2 years' experience in the water, utilities or similar industries is desirable.




• Highly motivated individual, working to the highest professional standards and with proven ability to deliver results.




• Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions.




• Track record of striving for quality and ensuring consistently high standards of work.




• Proven ability to work on own initiative and with others to promote the success in the performance of a team.




• Demonstrated flexibility with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary.




• Proactively identifying new areas of improvement and successfully challenging poor customer service delivery and partaking in initiatives to resolve it.




• Proven track record in raising safety concerns and helping to find solutions.

The closing date for receipt of applications for this vacancy is 11/06/:59 PM.

Please note that applications submitted after this closing date will not be accepted.

Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.