Concierge - Rusacks St Andrews - seasonal

A landmark of golfing history, Rusacks St Andrews stands proudly overlooking the world-famous Old Course, where tradition, sport and coastal beauty come together.

We exist to create unforgettable experiences for every guest, every time. From a warm welcome to intuitive service and expertly curated local recommendations, we take pride in bringing the spirit of St Andrews to life in every moment.

At the core of everything we do are our REACH People Values:

Respect - We treat every guest and colleague with kindness and dignity.
Excellence - We go the extra mile in pursuit of outstanding service.
Accountability - We take ownership of our actions and follow through on our promises.
Cooperation - We work together as one team to deliver the best experience.
Honesty - We act with integrity and transparency at all times.

We believe in teamwork, positivity, and a passion for great service.
We empower our people to bring their whole selves to work and treat every interaction with care, professionalism, and respect.

As a Concierge, you'll be the first point of contact for our guests and play a key role in setting the tone for their stay. You will create memorable arrivals, offer thoughtful recommendations, and deliver personalised service that reflects the spirit of Marine & Lawn. Ideally, with a driver's license.

You'll be responsible for:

• Welcoming guests with warmth, confidence, and professionalism.

• Assisting with arrivals and departures, including luggage handling and rooming.

• Providing helpful information on local attractions, dining, events, travel routes, and hidden gems.

• Making reservations and arrangements for transport, restaurants, activities, and experiences.

• Responding to guest requests promptly and courteously, ensuring every need is met.

• Maintaining the security of guest belongings and storage areas.

• Supporting guests with special requests, concerns, or challenges, ensuring issues are resolved with care.

• Promoting hotel services, facilities, and curated guest experiences.

• Ensuring our lobby and guest areas remain welcoming and organised.

• Cooperating with other departments to deliver a seamless guest journey.

• Supporting set ups and operational tasks as required.

• Occasionally assisting with night coverage during busy periods or annual leave.

We're looking for confident, friendly individuals who take pride in delivering exceptional guest service.

You'll have:

• A warm, welcoming personality and excellent communication skills.

• Strong organisational skills and the ability to multitask effectively.

• A proactive approach with genuine enthusiasm for helping guests.

• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

• Previous experience in a guest-facing or hospitality role (preferred but not essential).

• A passion for your local area and an ability to share it with guests.

Full training will be provided.

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Free uniform

• Meals whilst on duty

• Opportunities for training and career development

• Discounts on hotel stays and dining for you and your loved ones

• Exclusive shopping discounts via our benefits platform

• GP on demand

• Generous "recommend a friend" scheme

• Access to Employee Assistance Programmes

• Supportive team culture rooted in our REACH values

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are central to our REACH values and the culture of Marine & Lawn.

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world's most iconic destinations. Each property blends local heritage with exceptional hospitality to create unforgettable experiences.