Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) - FTC

Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) - FTC

Design Your Future at PVH

THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. Our locations are paramount; first class experience must be a given and in store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business, are obsessed with delivering great service to our customers, and truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Concession Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring the team through passion and belief in our brands.

RESPONSIBILITIES INCLUDE:

• Partnering with Area Manager to build on business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members fairly and consistently.
• Performing Manager on Duty functions; managing store opening/closing functions and the sales floor.
• Ensuring "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are executed; continually reviewing standards to ensure clear and consistent execution.
• Ensuring daily management of sales, payroll, controllable expenses, goals, and company initiatives; aligning activities to meet business goals.
• Analyzing store level reports and creating action plans to improve results.
• Leading weekly management meetings and other staff meetings; participating and contributing to regional meetings.
• Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinating appropriate action plans while considering consequences and budget decisions.
• Communicating with staff daily on individual sales goals, key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
• Assisting the manpower planning, identification, recruitment, interviewing, hiring and orientation processes; recruiting store personnel with a broad range of perspectives, experiences, and backgrounds.
• Owning the training and development of employees; ensuring all employees are properly oriented into the company and trained in their role.
• Providing training and coaching for employees (daily, weekly, and monthly) and ensuring it is appropriately documented.

ABOUT YOU

• Extensive experience in connecting to consumers in a brand retailer is essential.
• You'll have experience with retail operations, budgeting, planning, sales and people management.
• You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognize and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioral change.
• You adapt fast and work with pace.
• You are energetic and inspire trust showing a clear presence on the shop floor.

WHAT WE OFFER

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company the success it is. We are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support associates both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER, and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.