Compliance Monitoring & Distribution Assurance Manager

Join ARAG UK, a market-leading insurance and legal services provider, as a Compliance Monitoring and Distribution Assurance Manager on a 12 month fixed term basis, to cover Maternity Leave. Based in our modern office near Temple Meads station in central Bristol, you'll lead our Distribution Assurance & Compliance Monitoring Unit and help deliver positive customer outcomes.

You'll manage the team day to day and provide risk-based second-line oversight of regulatory and business risks across our business partners, BTE and ATE distribution relationships, and internal activities. Working with stakeholders, you'll support compliance, protect our reputation and constructively challenge practices to improve customers' awareness and understanding of, and access to, our products.

Key Responsibilities:

• Design risk-based distribution assurance processes, rate business partners and distributors, and oversee compliance, including Consumer Duty obligations.
• Develop annual partner and distributor review plans and ARAG LEI's compliance monitoring plan, working with Compliance Advice and Internal Audit to prioritise risks and allocate reviews.
• Analyse partner risks and carry out reviews, including on-site assessments and compliance monitoring where needed. Test sales and claims controls against FCA and PRA requirements.
• Translate findings into clear reports and practical recommendations, agree actions with partners, key account managers and internal teams, and track progress, escalating unresolved risks.
• Keep oversight aligned with business strategy, market trends and regulatory changes, and review sales and claims journeys to ensure customers receive the intended service.
• Build effective stakeholder relationships and provide management information to Compliance Management for executive and Board reporting.

You'll bring substantial experience providing compliance support in the first or second line of defence , along with a thorough understanding of relevant financial services regulation and legislation. You'll be able to grasp new issues quickly and develop innovative solutions to complex problems.You'll also need experience managing a team, a s trong focus on delivery and a collaborative , team-oriented approach . You'll use e ffective coaching skills to develop colleagues and encourage knowledge sharing across the department.

Other key skills and experience required:

• An understanding of key business processes and procedures, with the ability to apply regulation and legislation pragmatically.
• A relevant compliance qualification.
• Strong organisational skills to manage competing priorities and tight deadlines effectively.
• Excellent written and verbal communication skills.
• The ability to engage stakeholders and build effective working relationships.

In return for your commitment, we will offer you generous remuneration and a benefits package to include:

• 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

At ARAG UK we encourage our people to achieve a work-life balance that works for them and are happy to discuss flexible working options.