Compliance Manager

Time left to apply: End Date: August 8, 2025 (21 days left to apply)

Job Requisition ID: JR100311

Who we are

We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses: IAG Loyalty, British Airways Holidays, and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

We're on an exciting journey of growth and transformation - we're going places! This is where you come in.

The opportunity

The Regulatory Compliance team, within the Legal Operations and Compliance Team, is responsible for ensuring IAG Loyalty's various businesses comply with applicable external and internal regulations and maintain ongoing compliance.

Reporting to the Regulatory Compliance Lead, you will play a crucial role in integrating compliance procedures at all levels of the organisation, including IAG Loyalty and British Airways Holidays.

You will support business growth by implementing the regulatory compliance program across British Airways Holidays, working closely with the Head of Commercial (Global Markets) and Compliance, and interacting with a wide range of stakeholders.

This role requires strong compliance knowledge, analytical thinking, creativity, and excellent communication skills to serve as a point of contact on regulatory compliance matters.

What you will be doing

The Compliance Manager will support ongoing compliance with internal and external regulatory requirements within IAG Loyalty and British Airways Holidays, including:

• IAGL Compliance Program: Support the implementation of the Regulatory Compliance Programme and maintain policies, procedures, and guidelines across the business, including IAG Loyalty Retail and British Airways Holidays.
• Training and Awareness: Deliver training to colleagues to foster a culture of compliance.
• Compliance Controls: Review processes, procedures, and controls to ensure regulatory requirements are met.
• Advising Colleagues: Provide advice on compliance for new projects, products, ventures, and daily activities.
• Regulatory Guidance: Offer guidance on FCA, travel regulations (e.g., ATOL), CAP, consumer regulations, customer terms, and ASA. Support compliance assessments and monitoring.
• Third Parties: Assist with compliance and contractual terms when working with third parties, collaborating with Legal and Security Teams.
• Reporting and Breaches: Investigate regulatory breaches and complaints, and monitor compliance risks.

What we are looking for

We seek someone with regulatory and compliance experience, ideally from financial services, loyalty, or travel sectors, but relevant experience from other industries is also welcome.

Strong stakeholder management skills and a proven ability to influence without direct control are essential.

Ability to build relationships internally and externally, prioritize effectively, and drive initiatives to successful completion are key qualities.

Our commitment to Diversity and Inclusion

Our vision is to create the world's most rewarding experiences for customers and colleagues alike. We are committed to fostering a culture of belonging, where everyone feels welcomed and valued by embracing diverse identities, backgrounds, and perspectives.

Please inform us if any reasonable adjustments are needed during the interview process.

About IAG Loyalty

We serve 40 million members who enjoy rewarding experiences worldwide, from travel to dining and shopping, powered by our team of 600 loyalty pioneers.

Our innovative use of data and expertise turns everyday spending into the global currency, Avios.

We offer a unique culture where a passion for travel connects us all, with career opportunities that are going places.

Our Values

We're loyalty pioneers, creating the world's most rewarding experiences.

This vision guides us, and our values define how we work together across all locations, from our Contact Centre to Madrid and Head Office. They reflect our expectations and what it means to be part of our Club.