Compliance Lead

Thisposition focuses on compliance across the practice, working to the practicemanager to ensure systems and processes meet regulatory requirements andensuring the surgery is a safe place to work, learn and provide healthcare.

The areas for support are

• Leading the compliance team
• Care Quality commission monitoring of all systems and reporting
• Complaints and feedback
• Data protection
• Premises inspections and ongoing maintenance
• Communication internally and externally

The post-holder will bean integral part of the general practice team

Main duties of the job

• Provide leadership andguidance to the compliance team, ensuring that they adhere to policy andprocedure at all times.
• Oversee theadministrative elements of QOF, liaising with GPs, nursing staff andadministrators.
• Support the PracticeManger in reviewing, implementing and maintaining systems to ensure compliancewith CQC regulations and standards.
• Review and regularlyupdate job descriptions and person specifications, ensuring all staff arelegally and gainfully employed.
• Support recruitment toensure all pre-employment checks and DBS are undertaken within set period.
• Implement and embed aneffective staff appraisal process and undertake appraisals for those that theyline manage.
• Work with theOperations Lead in the management of the clinical system, ensuring IT securityand IG compliance at all times and responding to and resolving all local ITissues.
• Guide staff and developsearches and audits on the clinical system. Maintain the audit programme
• Manage contracts forand highlight issues with services, i.e., cleaning, gardening, window cleaning,etc.
• Maintainand actively manage the annual maintenance of medical devices
• Supportingthe management of the premises, including health and safety aspects such asrisk assessments and mandatory training.
• Supportthe practice manager to ensure the practice is compliant with GDPR, IT securityand IG.
• Oversee the complaintsprocess, ensuring complaints are dealt with in a timely manner and, wherenecessary, escalated to the next level.

About us

We are a close-knit team of 4GP partners, 4 salaried GPs, 1 Advanced Practitioner, Pharmacist, as well asexperienced Practice nurses, HCAs, pharmacy technician and management and adminteam.

We are focussed on providing high quality, empathic patient care that issustainable for us all, as such our team is our priority, and we encourage ahealthy work-homelife balance. We love to laugh and have an active social committee, who organise teamwellbeing and social events throughout the year.

Weare based in modern premises, purpose built approximately 13 years ago, servinga growing list size of approximately 10,100 patients, covering the town andsemi-rural environ of Newton Abbot, and are rated Good by the CQC.

AlbanySurgery is a member of the Newton West Primary Care Network, a thriving PCNserving 35,000 patients. We work closely with Kingskerswell and Ipplepen andBovey Tracey and Chudleigh practice, the other practices within our PCN. Thiscollaborative approach is supported by a PCN support team, with a lead manager,social prescribers and health and wellbeing coach working across the memberpractices.

Job responsibilities

The following are the core responsibilities ofthe Compliance Lead in delivering health services. There may be, on occasion, arequirement to carry out other tasks. This will be dependent upon factors suchas workload and staffing levels:

• Support the PracticeManager in the day-to-day operations of the practice, ensuring staff achievetheir primary responsibilities.
• Provide leadership andguidance to the compliance team, ensuring that they adhere to policy andprocedure at all times.
• Oversee theadministrative elements of QOF, liaising with GPs, nursing staff andadministrators.
• Support the PracticeManger in reviewing, implementing and maintaining systems to ensure compliancewith CQC regulations and standards.
• Review and regularlyupdate job descriptions and person specifications, ensuring all staff arelegally and gainfully employed.
• Support recruitment toensure all pre-employment checks and DBS are undertaken within set period.
• Implement and embed aneffective staff appraisal process and undertake appraisals for those that theyline manage.
• Work with theOperations Lead in the management of the clinical system, ensuring IT securityand IG compliance at all times and responding to and resolving all local ITissues.
• Support the managementteam with actively encourage and promoting the use of patient online services.
• Guide staff and developsearches and audits on the clinical system. Maintain the audit programme.
• Assist with the reviewand update of clinical templates, ensuring they relate to current practice.
• Manage contracts forand highlight issues with services, i.e., cleaning, gardening, window cleaning,etc.
• Maintainand actively manage the annual maintenance of medical devices.
• Supportingthe management of the premises, including health and safety aspects such asrisk assessments and mandatory training
• Supportthe practice manager to ensure the practice is compliant with GDPR, IT securityand IG.
• Guide the team to reachQOF targets (supported by the nursing and administrative leads)
• Ensure the staffimplement the practice-wide approach to the management of all patient servicesmatters.
• Identify and deliverteam training where required.
• Support the managementteam in the compilation of practice reports and the practice development plan.
• Oversee the complaintsprocess, ensuring complaints are dealt with in a timely manner and, wherenecessary, escalated to the next level.
• Ensure all staff areaware of the management of the premises, including health and safety aspectsand undertake risk assessments and mandatory training as required.
• Bean integral part of the general practice team.
• Beaware of duties and responsibilities regarding current legislation and adhereto practice policies and procedures on Safeguarding Adults and SafeguardingChildren
• Supportin the delivery of enhanced services and other service requirements
• Undertake all mandatorytraining and induction programmes.
• Actas a leader in support of the spectrum of clinical governance.
• Maintain a clean, tidy,effective working area at all times.
• Attend a formalappraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on aregular basis so that new objectives can be agreed.

In addition to the primary responsibilities,the Compliance Lead has the following wider responsibilities:

• Work collaborativelyand support where the service dictates the Assistant Practice Manager andOperations Lead
• Update and act as thefocal point for the practice website and social media sites.
• Monitor and disseminateinformation on safety alerts and other pertinent information.
• Support the overallpractice clinical governance framework, submitting reports for OQF, enhancedservices and other reporting requirements.
• Brief clinicians onperformance levels, advising actions to ensure high achievement across all QOFareas.
• Attend and activelyparticipate in practice management meetings.
• Assist the PracticeManager with the management of the Patient Participation Group
• Attend any externalmeetings pertinent to this role.
• Support andparticipate in shared learning

Person Specification Qualifications

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
• AMSPAR qualification (L5 in Primary Care and Health Management)

Experience

• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Understanding of Health and Safety requirements
• Experience of working in a healthcare setting
• NHS or general practice experience
• HR understanding and experience
• Experience of health and safety requirements and needs within a small business
• Experience of chairing meetings, producing agendas and minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.