Compliance & Complaints Officer

Element Recruitment is working in partnership with a growing and highly respected law firm based in central Bristol to recruit a Compliance & Complaints Officer to join their expanding team.

This is an excellent opportunity for someone who enjoys working in a structured, detail-focused environment and is passionate about delivering high standards of client care. You'll play a key role in managing complaints and supporting compliance activities across the firm, contributing directly to maintaining regulatory standards and client satisfaction.

The Role

In this position, you will:

• Manage client complaints from initial contact through to resolution
• Ensure all matters are handled professionally, fairly, and in line with legal and regulatory requirements
• Support broader compliance and operational functions across the firm
• Contribute to improving processes and maintaining high service standards

Key Responsibilities

• Manage complaints from start to finish, acting as a key point of contact for clients, fee earners, and internal stakeholders
• Liaise with legal teams to gather information and progress cases efficiently
• Ensure complaints are handled in line with SRA regulations and internal procedures
• Support compliance monitoring activities, including audits and internal checks
• Assist with the production of reports, compliance metrics, and performance data
• Escalate findings and support recommendations for improvement
• Conduct research into regulatory requirements and legal industry best practices
• Support the assessment of new regulations and their impact on the firm
• Summarise findings and present insights to management
• Maintain accurate and up-to-date compliance records and documentation
• Prepare files and documentation for audits and regulatory inspections
• Ensure all information is organised, accessible, and audit ready
• Work collaboratively across legal departments to ensure compliance alignment
• Support process improvements to enhance efficiency within the team
• Stay up to date with regulatory changes within the legal sector

About You

• Strong organisational skills with a high level of attention to detail
• Excellent written and verbal communication skills
• Confident using Microsoft Office (Word, Excel, PowerPoint)
• Ability to manage workloads effectively and meet deadlines
• Professional, reliable, and able to handle confidential information with discretion
• Comfortable working both independently and as part of a team
• Previous experience in complaints handling, compliance, legal administration, or a similar role is advantageous but not essential
• Experience within a regulated environment (ideally legal or professional services) would be beneficial

What's on Offer

• Salary up to £40,000 (depending on experience)
• Company bonus structure
• 24 days annual leave + bank holidays
• Employee Assistance Programme
• Central Bristol location with excellent transport links
• Modern, high-quality office environment
• Access to gym classes
• Opportunity to join a growing law firm with long term career potential

If you're looking to join a progressive law firm where you can play a key role in client care and compliance, we'd love to hear from you - apply today.