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Complaints Team Manager: Strategy, Insight & Impact

Posted 4 hours 9 minutes ago by Places for People

Permanent

Full Time

Other

Cheshire, Northwich, United Kingdom, CW8 1

Job Description

Residential Management Group (RMG) is seeking an experienced Complaints Team Manager to lead the delivery of a high-quality complaints service for customers and residents across a diverse property portfolio.

You'll shape and deliver our complaints strategy, ensuring investigations are thorough and outcomes fair, while aligning with regulatory requirements. You'll also drive improvements using CRM, automation and AI to enhance workflows and quality assurance.

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