Complaints Resolution Officer

An exciting opportunity has become available to join our complaints team. We are seeking a highly motivated and customer-focused Complaints Resolution Officer to support our housing service in delivering high-quality, resident-centred complaint handling.

As part of the wider corporate complaints team, and working closely with the Complaints Lead, you will assist housing colleagues in investigating and responding to complaints. You will play a key role in ensuring timely resolutions, identifying learning opportunities, and following up on actions to ensure we deliver on our commitments to our residents.

With a strong emphasis on customer engagement, you will bring substantial experience in customer service within a complaint resolution role. You will be confident communicating with a wide range of audiences, with the ability to translate technical information into clear, accessible language. Building effective working relationships with colleagues across the organisation is essential. Experience within the housing sector would be advantageous, though not essential.

In return, we offer a competitive benefits package, including incremental pay progression, generous annual leave entitlement, flexible working arrangements, a staff discount scheme, and membership of the Local Government Pension Scheme.

• As part of the wider corporate complaints team, and working closely with the Complaints Lead, you will assist housing colleagues in investigating and responding to complaints.
• You will play a key role in ensuring timely resolutions, identifying learning opportunities, and following up on actions to ensure we deliver on our commitments to our residents.
• With a strong emphasis on customer engagement, you will bring substantial experience in customer service within a complaint resolution role.
• You will be confident communicating with a wide range of audiences, with the ability to translate technical information into clear, accessible language. Building effective working relationships with colleagues across the organisation is essential.
• Experience within the housing sector would be advantageous, though not essential.

• In return, we offer a competitive benefits package, including incremental pay progression, generous annual leave entitlement, flexible working arrangements, a staff discount scheme, and membership of the Local Government Pension Scheme.