Complaints Officer

Handle complaints and concerns, investigate issues, and ensure satisfactory resolution.

Key Responsibilities

• - Receive and log complaints
• - Conduct thorough investigations
• - Communicate with stakeholders
• - Propose solutions and remedies
• - Report on complaint trends

Requirements

• - Experience in complaints handling
• - Excellent communication skills
• - Impartial and fair-minded
• - Strong problem-solving skills
• - Professional and diplomatic

Equal Opportunities Employer

NSEMM is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Disability Confident Committed

NSEMM is a Disability Confident Committed employer. If you have a disability and meet the essential criteria for this role, you are guaranteed an interview. We are committed to ensuring our recruitment process is inclusive and accessible, and to providing reasonable adjustments.

Safeguarding & Safer Recruitment

NSEMM is committed to safeguarding and promoting the welfare of children and young people. This post is subject to an enhanced DBS check, satisfactory references, and proof of eligibility to work in the UK. We follow Keeping Children Safe in Education (KCSIE) guidance.