Complaints Investigator - Social Housing (Flexible Working)

Trident Group in Birmingham is seeking a Complaints Investigator to independently investigate complex customer complaints, ensuring fairness and adherence to the Housing Ombudsman Code and Regulatory standards. You will drive improvements and embed learning across the organisation to enhance satisfaction and compliance.

You will contribute within the Customer Experience Team, handling high-risk cases, reviewing records, analysing TS measures, and delivering detailed reports and practical