Complaints & Claims Investigator - Resolution & Investigations

Sterling Kohler in Cheltenham seeks a Complaints and Claims Advisor to manage escalated customer complaints and Site Investigation cases. You will interact with customers and internal teams to ensure resolution and accurate documentation, and support financial claims resolution. Candidates should possess strong communication skills, attention to detail, and a collaborative mindset. Knowledge of GDPR is essential, along with proficiency in Salesforce and Microsoft Office tools. The position offers a competitive rewards package and supports career growth.