Complaints Administrator

Job Title: Complaints Administrator - Immediate start

Location: City of London

Salary: £27,000

About the Role

We're looking for a detail oriented Complaints Administrator to join our team and manage customer complaints efficiently and fairly. You'll play a key role in ensuring complaints are handled in line with company procedures and regulatory requirements, helping to maintain high standards of customer satisfaction.

Key Responsibilities

• Handle and respond to customer complaints within agreed timeframes.
• Investigate complaints thoroughly, liaising with internal departments to gather information.
• Maintain accurate and detailed records of all complaints and resolutions.
• Ensure responses are clear, fair, and compliant with company policies and regulations.
• Identify trends in complaints and elevate any recurring issues where appropriate.
• Support the wider customer service and compliance teams as needed.

What We're Looking For

• Strong attention to detail and problem solving skills.
• Excellent written and verbal communication skills.
• Ability to manage workload and prioritise effectively.

Apply now for immediate consideration!

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.