Complaint Operations & Oversight Lead

American International Group, Inc. in Croydon is seeking a Complaint Operations and Oversight Officer to manage FOS correspondence and oversee the Complaint Champion network. You will coordinate CRT administration, reporting, and root cause analyses while ensuring adherence to FCA rules and internal controls.

The role requires strong communication, time management, and stakeholder engagement skills. You will work in-office to support the Customer Relations team and participate in regulatory