Complaint Manager

We are currently looking for a Complaint Manager to join our Quality team in St. Gallen on a permanent basis. In this position you will be managing the quality assurance related topics for complaints for the full portfolio and will be reporting directly to the Head of Quality Operations Drug Products and External APIs.

Key Responsibilities:

• Complaint management (recording, processing and documentation of complaints)

• Administrative support in change management and procedures update

• Support for CAPA management as part of complaint management

• Preparation of regular quality reports

• Support in the creation of the Product Quality Reviews, KPIs for the Complaint Management department

• Support during audits

• Deputy of issue manager

Qualifications:

• Bachelor's degree in relevant business or science discipline

• 5+ years' experience in a GxP environment

• Manufacturing experience in pharmaceutical, medical devices or related industry

• Experience within a global matrix organization, preferably in the pharmaceutical/biotech industry or other regulated industry

• Candidate must have English proficiency; good knowledge of German is preferable

Are you interested in this exciting opportunity? We are looking forward to receiving your online application.

CSL Vifor aims to become the global leader in iron deficiency and nephrology.

The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care.

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As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.