Compassionate Care Support Counselor (Phone Support)

Diligenta is seeking a Care Support Counsellor in Bristol to provide high-quality telephone support to Aviva policyholders during challenging situations. The ideal candidate will have at least two years of community-based experience and be able to handle sensitive conversations with empathy. Responsibilities include managing cases according to policy conditions and guiding clients on care options and services. The role offers various benefits, including holidays, bonuses, and development opportunities.