Community Transport Scheme Manager with Food Club Oversight

Swan's service is valued enormously by our passengers and this rewarding role managing our community transport scheme provides the opportunity to make a difference to the lives of many people throughout the county of Bath and North East Somerset.

We operate with a team of volunteers and their cars and our scheme serves older people and those with disabilitites who are unable to access buses or to afford taxis. This is an opportunity to join Swan as we move forward in a new office, with new transport software and a new food club. Someone who is personable, who enjoys a busy environment with good management, organisational, telephone, people and IT skills and experience of working with volunteers who can develop our work and increase the number of volunteers would be ideal. The role also involves oversight and development of our food club, the supplies, volunteers and members, and liasing with other food agencies.

Purpose of Job

To co-ordinate and develop a volunteer car drivers transport scheme which serves isolated, disabled or older people throughout Bath and North East Somerset and to oversee Swan s Radstock Food Club which operates once a week.

Salary £30,000 to £35,000 pro rata depending on experience

Hours 37 per week

Day and Times Monday to Friday

Line Management - Accountable to Swan s CEO

Responsible for Transport Administrator, volunteer drivers and food club volunteers

Location Unit B, 1 Waterloo Rd, Radstock BA3 3EP, with some home working possible.

Duties and Responsibilities

To co-ordinate Swan s 3 transport schemes and report to the CEO.

To recruit, induct, train, and informally supervise volunteer drivers keeping an eye on their welfare.

To maintain accurate and appropriate records for journeys, invoicing, and monitoring purposes.

To liaise with clients, family members and other local agencies and to work in partnership with other local transport providers and the hospital transport team.

To identify opportunities for further development of the transport scheme or related services

To supervise and appraise the Transport Administrator and set tasks for the office volunteer

To work with Social Workers and support staff to accept referrals to the scheme and to liaise with them.

To keep up to date with volunteer policy and transport regulations.

To act as Safeguarding Officer and create risk assessments

To promote Swan Transport

To check driver documentation annually

To liaise with Swan s Book Keeper regarding income and expenses.

To monitor passenger satisfaction.

To assist with journey bookings and the transport software.

Sort out day to day problems and deal with any complaints.

Make drivers and other visitors welcome when they visit the office

Write reports for the Annual report and report on the impact of Swan Transport as required.

To attend meetings and network with outside agencies.

To liaise with Food Pantry volunteers and Fareshare over food deliveries and the operation of the Food Pantry. Occasional food collection may be necessary so a car driver is preferred.