Community Support Manager

Team: Community Operations

Location: Homebased in Luton with time in the community 3 days per week

Work pattern: 35 hours per week, Monday to Friday, 9am-5pm with need to work evenings and weekends on a regular basis. Flexible working considered.

Salary: Up to £35,065.63 per year

Contract: Permanent

We are the UK s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

This role requires an enhanced DBS check (including the Children's Barred List).

Responsibilities of our Community Support Manager:

• Play a pivotal role in designing and delivering intensive, high-impact community-based support and interventions using human behaviour change theory to improve cat welfare within a designated focus area in some of the most deprived communities in the UK
• Lead a small team of employees and volunteers working directly with these communities together with other Cats Protection internal and external stakeholders
• Establish strong and effective relationships over a fixed period of three years before handing over to a locally based volunteer team to maintain the project s legacy and ongoing support, with the community model team moving geographically to a new focus location within region

About the Community Operations team:

• Community Operations is responsible for the delivery of all of Cats Protection s cat facing services
• It conducts these services through 31 Cat Centres and over 205 Branches and Community Volunteer Teams
• Community Operations helped over 191k cats in 2014 and helped neuter over 250k cats in the last 18 months
• The team consists of up to 2000 people, including around 200 employees at our Cat centres and up to 3000 volunteers

What we re looking for in our Community Support Manager:

• Experience of working with social enterprises and a range of community groups
• Line management experience
• Awareness and use of Human Behaviour Change tools and techniques
• Experience or demonstrable knowledge in community development
• Manual or Automatic UK driving licence

What we can offer you:

• range of health benefits
• 26 days annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here s how to apply:

Application closing date: 30 November 2025

Interview date: 10 and 11 December 2025

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you re enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

1. Anonymised application form
2. In-person interview in Luton including a presentation

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.