Community Supervisor - Contact Care - Dublin Contact Care

JOB DESCRIPTION Who We Are

Contact Care is a home grown Irish Company with an experienced caring team of healthcare professionals. We are flexible and forward thinking in our delivery of services and provide care to Older Persons and Young Adults. We are not just another homecare provider. Our company has expanded primarily through its reputation among HSE professionals and voluntary organisations.

Contact Care are passionate about working with individuals and families to find solutions. Weare recognised for the high level of skilled and targeted care and support that we provide tothe frail, unwell and those with a disability. Contact Care help individuals to change and improve their lives while remaining at home.

Skills and attributes

• Healthcare Management
• Community Management
• Supervision

Description:

Contact Care is very extited to advertise an open position for a Client Care Supervisor for Dublin Northside. The role is community based and requires a highly organised, flexible self-starter with excellent time management skills and good initiative. This is a hands on management role based in the community. The successful applicant will be capable of managing all care aspects of day to day operations, be responsible and accountable, possess excellent communication skills and be confident to lead the implementation of all quality care initiatives.

Role and Responsibilities:

• Case management of community based clients - assessing new clients and developing/drafting client's care plans, identifying needs and requirements for clients, providing assistance in achieving goals so they remain in the community.
• Managing a team of healthcare assistants in the community: introducing them to service users, shadowing care shifts to ensure quality of care, training and upskilling healthcare assistants to ensure best quality of care.
• Assessment and facilitation of new and existing carers and clients regarding:
  • Ensure that all changes to care plans are immediately communicated to staff.
  • Identify and train care assistants as directed.
  • Carry out assessments on clients.
  • Introduce care assistants to the clients on their first call.
  • Spot check teams of care assistants to ensure they are working to the agreed care plan, are compliant with their code of practice set out by Contact Care, operate in a safe working environment, use equipment correctly and maintain high client care standards.
  • Supervise and direct activities of care assistants.
  • Accept and process changes and amendments to existing rosters.
  • Assign care workers to clients alongside the rosters team and Client Service Manager.
  • Ensure all working patterns meet the needs of the company, clients and carers.
  • Provide additional cover for client cases.
  • Ensure adequate cover is available for sickness, absenteeism or holidays.
  • Liaise with clients and care workers to ensure efficient service provision.
  • Work with other members of the team to ensure high quality service provision.
  • Maintain accurate client database records.
  • Perform any other duties deemed necessary by the business.
  • Be on call on a week on/week off basis (4 week cycle).
  • Support and assist the Client Services Manager to complete tasks effectively.

Requirements:

• FETAC or QQI Level 5 in Healthcare or an equivalent healthcare qualification.
• Minimum of 1-2 years of experience in a supervisory role or minimum of 2 years of experience as a healthcare assistant.
• Good IT skills in Microsoft Office and Outlook.
• Excellent communication skills.
• Full clean Irish/EU driving licence.
• Own car (optional).

Benefits:

• Competitive salary.
• Pool car provided.
• Rewarding working environment.
• Work mobile phone.
• Work related expenses paid.
• Further professional development.
• Free in house trainings.

About Contact Care

We are a multi award winning and leading home healthcare provider based in Dublin. We look after a wide range of adults in the community with long term disabilities who require complex care (personal and social care; care of the older person). Contact Care is the first multi professional organisation in Ireland to provide comprehensive home care. Our clients are located throughout the Northside of Dublin. Contact Care is an exciting dynamic nurse led organisation that works as a team and we believe in supporting and listening to our employees.

Contact Care is an Equal Opportunity Employer.

Contact: