Community Safety Manager (12m FTC)

Our client is looking for a confident and capable Community Safety Manager to take the reins of a transformed service and drive it forward. You ll be joining a team with renewed energy, clear purpose, and a strong track record of improvement. You ll play an essential role in delivering safer, more inclusive neighbourhoods.

They ve made huge strides in improving their ASB service, from better case assessment and customer communication to stronger team dynamics and a 17% uplift in tenant satisfaction. Now, they re looking for a dedicated manager to continue this momentum and lead their ASB function into its next chapter.

What You ll Be Doing

As their Community & Safety Manager, you ll:

• Lead and inspire a team of 5 6 ASB Case Managers

• Champion early intervention and customer-focused case resolution

• Own and evolve our ASB policy, toolkit, and communications strategy

• Collaborate across Paradigm and with external partners (police, local authorities, health services)

• Use data and insight to shape service improvements and reduce ASB

• Monitor performance and report outcomes to senior leaders and external stakeholders

• Handle complex cases and complaints with professionalism and empathy

• Participate in our duty manager rota, including occasional out-of-hours support

You ll bring:

• Strong ASB legislation knowledge and case management experience

• Proven leadership in managing customer service teams

• A data-driven mindset and strategic decision-making skills

• Excellent communication and stakeholder engagement abilities

• A collaborative, solution-focused approach

• A full UK driving licence and access to your own vehicle + business insurance