Community Navigator, District Nursing Team

Community Navigator, District Nursing Team

The closing date is 08 March 2026

The Community Navigator will support the administration provision for the District Nursing Team. They will be responsible for administrative duties of the District Nursing Team, ensuring these duties are maintained and delivered efficiently and effectively.

The Community Navigator will utilise a variety of IT functions and systems used in the District Nursing team, and have a wide knowledge of a range of clinical and non-clinical information systems.

The Community Navigator will provide cross cover for other Community Navigators during times of absence.

Main duties of the job

• Receive and deal with any calls via Adastra or the telephone, and respond to queries/enquiries in an appropriate professional manner, referring on to relevant party if necessary.
• Support the District Nurse Team Leader to undertake necessary Human Resource functions by organising a programme of PDRs, sickness reviews and back to work interviews and to maintain up to date associated records on ESR.
• Assist with the drafting of staffing rotas, prior to the Team Leader's approval, and update when changes/swaps occur, ensuring changes are communicated to the District Nursing Team.
• Support the maintenance of record keeping and patient documentation e.g. prepare blank sets of notes in readiness for the Registered Nurse to complete, and ensuring sufficient stock levels of the necessary patient documentation.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; while the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short listing and selecting candidates. This isn't "fluency", just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but also of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The Community Navigator will support the administration provision for the District Nursing Team. They will be responsible for administrative duties of the District Nursing Team, ensuring these duties are maintained and delivered efficiently and effectively.

The Community Navigator will utilise a variety of IT functions and systems used in the District Nursing team, and have a wide knowledge of a range of clinical and non-clinical information systems.

The Community Navigator will have excellent communication skills, and communicate effectively with the District Nursing Team, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.

The post holder will be knowledgeable in Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures.

The Community Navigator will provide cross cover for other Community Navigators during times of absence.

Person Specification Qualifications

• NVQ Level 3 or possess equivalent level of skills, knowledge and experience

Knowledge

• Knowledge of administrative and office procedures acquired through training or experience
• Knowledge and understanding of Community Healthcare

Skills

• Excellent communication and customer care skills and a good telephone manner
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a year per annum pro rata